NetSuite Care Plans for On-the-fly Support

Make the most of your NetSuite implementation. Take advantage of our best-in-class customer support ecosystem!

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Up to 100 Hours per 6 Months Support
Release Preview Impact
Performance Review
Issue Troubleshooting
Health Check
Business Process Review
Annual Performance Review
Custom Report Building
Off Load Day to Day Admin
Development Support
Small Customization
2 Training Session Per 6 Months
SLA Response is 2 Business Day
Urgent Support

Up to 140 Hours per 6 Months Support
Release Preview Impact
Performance Review
Issue Troubleshooting
Health Check
Business Process Review
Annual Performance Review
Custom Report Building
Off Load Day to Day Admin
Development Support
Included (up to 35 Hours) of Small Customization
6 Training Session Per 6 Months
SLA Response is Same/Next Business Day
Urgent Support

Up to 200 Hours per 6 Months Support
Release Preview Impact
Performance Review
Issue Troubleshooting
Health Check
Business Process Review
Annual Performance Review
Custom Report Building
Off Load Day to Day Admin
Development Support
Included (up to 50 Hours) of Small Customization
8 Training Session Per 6 Months
SLA Response is Same/Next Business Day
Urgent Support

Up to 350 Hours per 6 Months Support
Release Preview Impact
Performance Review
Issue Troubleshooting
Health Check
Business Process Review
Annual Performance Review
Custom Report Building
Off Load Day to Day Admin
Development Support
Included (up to 80 Hours) of Small Customization
15 Training Session Per 6 Months
SLA Response is Same/Next Business Day
Urgent Support

Key service terms explained:

Account Management: Dedicated point of contact who is responsible for overseeing your NetSuite account and all the support services associated with it.
Health Check: A routine check to ensure that your NetSuite software is configured properly and operating effectively and efficiently.
Business Process Review: A NetSuite consultant from Coherent ERP will discuss the business process challenges faced by your team and recommend corrections and improvements.
Release Preview Impact: Review and analysis of new releases by NetSuite and report to your team on how it could impact your business.
Annual Performance Review: Annual monitoring of your NetSuite system performance, identifying potential issues, and sharing our recommendations for optimizing the performance.

All these and a lot more.

Schedule a care call

Our NetSuite care plans in a nutshell:

Starter Plan
Ideal for businesses that require basic care and support with their NetSuite software. This plan combines up to 100 hours of support services every 6 months along with account management, release preview impact management for new feature updates to be rolled out, performance analysis, resolving errors and problems, as well as a systems health check.

Economy Plan
Ideal for businesses that require occasional NetSuite care and support. This plan provides a total of up to 140 hours of critical care and management every 6 months. Along with everything in the Starter Plan, it also includes business process reviews, minor customizations, and same-day responses to all your queries/problems.

Deluxe Plan
Ideal for businesses that require ongoing NetSuite support on a regular basis. This plan provides a total of up to 200 hours of NetSuite care and support services every 6 months. Along with everything in the Economy Plan, it also includes annual performance reviews and deeper customizations.

Ultimate Plan
Ideal for enterprise businesses that need managed services and additional support. This plan provides a total of up to 350 hours of NetSuite care and support services every 6 months. Along with everything in the Deluxe Plan, it also includes custom report-building, off-load day-to-day-admin support, development support, greater customizations, and urgent issue resolution on demand.

Why Choose CoherentERP for NetSuite Support?

Eliminate the need for an in-house NetSuite care team–use our services instead at only a fraction of the investment.
Reduce downtime and minimize the impact of NetSuite downtime on your business.
No hidden costs and no surprises, know your total cost upfront.
Know upfront what services you are getting–no surprises./li>
Our flexible and scalable plans enable you to focus on growing your business.
Quicker Service Level Agreement while ensuring quality care.
Get access to live support at all times and know you can reach out to us at any moment.

Key Benefits

Grow effortlessly with CoherentERP’s NetSuite Care Plans.

Greater effectiveness and efficiency in day-to-day NetSuite processes and activities.
Overcome the various challenges you face with NetSuite as you grow and expand.
Time-bound assistance across the globe by a team that understands NetSuite in-depth.
Custom, tailor-made solutions to your unique problems–no one-size-fits-all solution.
Our wide array of NetSuite Care Plans is designed to meet your needs and fit your budget.

Looking to test the waters for now?

Our Flexible Option Plan is just right for you. If you want to get a feel for what NetSuite and CoherentERP can do for you, get started with just the features and users you need, and exercise the option to upgrade when your business grows. Interested to know more? Refer to our FAQs below, or get in touch with us here.

NetSuite Care Plans for On-the-fly Support

Starter

Economy

Deluxe

Ultimate

All these and a lot more.

Our NetSuite care plans in a nutshell:

Why Choose CoherentERP for NetSuite Support?

Key Benefits

Looking to test the waters for now?

Services

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